What is the purpose of a Customer's Complaint Procedure?
The customer must feel that we are the real solution providers for the products or services he needs. We feel his problems as he understands them - given those are covered by our customer
support policy as we have defined it. Customer complaints are the source of ideas and motives to make our products and services better, our company better. A customer that places a complaint
instead of leaving us for another solution provider may be the type of customer we are seeking. And all of the above to build a long and trustful relation with our clientele. And to place our firm
among the brand names of the industry.
When is applied a Customer Complaint Procedure?
- Every time a customer declares that he wants to place a complaint.
- Every time a customer complains about an issue that we have not resolved on the spot by our partners.
- In every case, the problem reported concerns areas that our customer support policy is declaring as covered ones.
- In every case, our partners find issues at the customer's place that the customer should have noticed.
- In every case, our partners find, at the customer's place, minor issues that are going to emerge as a major issue.
