Do not let any software impress you!

Only let it convince your intellect.
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Do not look for a business paradise!

It is a waste of time.
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Only yourself can push you uphill.

There is no easy road to prizes.
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Productivity is the name of the game.

And you have to conquer it.
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As long as you understand it,

you will start to build your know-how.
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We can help with that.

We have the tools and the method.
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Process'es IT Ticketing Coordinator Workflow Diagram



Procedure Description


What is the purpose of an IT Ticketing Procedure?

Using a computer is the only means of achieving their job for most of the working Associates today. Any problem of the computer operation, concerning hardware or software, must be solved as soon as possible. Any computer problem limits collaboration or, even worse, excludes the Associate from the aggregate working effort. So, necessary work is missing or is underperforming. That has as a direct result of diminishing the aggregated productivity of the company to a modest or shallow level. The IT department has to give an immediate solution.

When is applied an IT Ticketing Procedure?

- Every time that working for the company by using the computer is problematic.



Procedure Activities

New Request to IT
Request Definition - IT
Request Definition - User
Problem Solving
Solution Acceptance