Help for Customer Appointments Process Automation
Purpose of this ProcessHere we take the case of a facility that offers therapies to customers. The purpose, in this case, is to automate the various steps that an appointment has to take in order to complete throughout the facility.
How Process Owner Starts the ProcessOn the left top side of the screen press the button "Start Process" and then select "NEW APPOINTMENT". In the emerging form put a customer, date, time and the therapist. After completing press the button "Post Changes" in the left top corner of the form. The process has been started. You the starter are the "Process Owner".
The very first task (Activity) that the system issue is an Activity for the "Process Owner" in order to make some adjustments to the data of the appointment. So from the menu select "Activity" and from the emerging form select the Activity that matches to the appointment. By double clicking this Activity a form opens on the right of the screen. This form contains the subject of the Activity and in the lower part contains the "Job Material". Here in "Job Material" one or many forms are contained that related to Activity. The first (and only) form of "Job Material" has already opened in the center of the screen (in all cases where the "Job Material" contains only one form this form will be opened automatically). Adjust whatever you want in the Activity (add more comments, attach files) and then, if changes are made, press "Post Changes". Then you can press the "Forward" button in the right placed "Activity" form. The process will proceed further. As is obvious the "Process Owner" is the first "Process Member". A Process Member is every user (Associate) that assigned and closes (finishes)
What the Process Members do
The process continues in the very same manner for the roles or names of "SECRETARY", "HOSTESS", therapist, "HOSTESS" again and finally "SECRETARY" for the payment. It is obvious that a process is a sequential number of Activities throughout the facility.